Terms and Conditions

Welcome to Get In Transfer. These terms and conditions, along with your booking confirmation, constitute the formal Agreement between the passenger (“You”) and Get In Transfer (“The Company”, “We”, “Us”). By finalizing a booking, you acknowledge your unconditional acceptance of the terms outlined below.

1. Booking Policy & Availability

• Notice Period: A minimum of 8 hours’ advance notice is required for all online reservations. For urgent bookings within 8 hours, please contact our support team via phone to confirm immediate availability.

• Rate Protection: We reserve the right to update these terms at any time; however, confirmed bookings will always be honored at the rate agreed upon at the time of reservation.

• Accuracy of Info: Passengers must ensure all details provided in the booking form are accurate. Any specific requirements must be mentioned in the ‘Special Notes’ section.

2. Punctuality & Journey Planning

• Time Allocation: It is the passenger’s responsibility to allow sufficient time for travel, accounting for airline check-in requirements and potential traffic delays. Get In Transfer shall not be liable for missed flights or appointments due to insufficient time planning.

• Vehicle Selection: You must select a vehicle size appropriate for your group and luggage. We cannot be held responsible if the luggage exceeds the vehicle’s capacity.

3. Airport Transfers & Waiting Times

• Complimentary Waiting: For all airport pickups, we provide 60 minutes of free waiting time starting from the flight’s actual landing time.

• No-Show Policy: Drivers will wait for a maximum of 90 minutes from landing. If no contact is established within this window, the booking will be marked as a “No-Show,” and no refund will be issued.

• Flight Tracking: We monitor all incoming flights in real-time to ensure your driver is present exactly when you arrive.

4. Amendments, Cancellations & Refunds

• Cancellation Window: Full refunds are available for cancellations made at least 24 hours prior to the scheduled pickup time.

• Late Cancellations: If a booking is cancelled after a vehicle has been dispatched, a fee will be charged based on the distance and time already covered by the driver.

• Non-Refundable Deposits: All deposit payments are strictly non-refundable. These funds secure your vehicle, allocate resources, and cover administrative costs.

• Additional Charges: Any deviations from the original route, extra stops, or unplanned waiting time will be billed according to our standard pricing structure.

5. Safety & Passenger Conduct

• Behaviour: The lead passenger is responsible for the conduct of all persons in the vehicle. We maintain a zero-tolerance policy for violence, abuse, or illegal activities.

• Soiling Fee: A professional cleaning fee will be charged if the vehicle is soiled by any passenger.

• Right to Refuse: We reserve the right to refuse transport to anyone thought to be under the influence of alcohol or drugs, or whose behavior poses a risk to the driver or vehicle.

• Prohibitions: Get In Transfer maintains a strict No-Smoking, No-Eating, and No-Drinking policy across our entire fleet.

6. Limitations of Liability

• External Factors: While we strive for 100% punctuality, we are not liable for delays caused by circumstances beyond our control, such as extreme weather, road accidents, or national emergencies.

• Property Risk: All customer belongings and luggage are carried entirely at the owner’s risk. We are not responsible for loss or damage to personal property.

• Insurance: All our vehicles are fully insured in accordance with local regulations for passenger and third-party claims.

7. Legal Compliance & Child Seats

• Private Bookings: It is strictly illegal to book a journey directly with our drivers. Get In Transfer accepts no liability for any incidents occurring during unauthorized, private trips.

• Child Safety: Per law, every child counts as one passenger. If you require a child/booster seat, please specify this in your booking. For safety reasons, the final installation of the seat must be performed by the passenger.

8. Quality Assurance

• Subcontracting: To ensure service continuity, we may occasionally utilize trusted partner companies or subcontractors.

• Recordings: Some telephone calls may be recorded for training and quality assurance purposes.

• Complaints: We take feedback seriously. Please submit any formal complaints via email with your booking reference for a thorough investigation.